Return policy

Right of withdrawal for consumers

You have the right to cancel this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Ing. Roman Kaubek Schmierermittel, Triesterstrasse 27, 2620 Neunkirchen, Austria, Phone: 0043-(0)650 300 9996, E-Mail : office[at], by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this agreement.

In order to comply with the revocation period, it is sufficient that you send the notification about your execution of the right of revocation before the end of the revocation period.

Consequences of cancellation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the condition, properties and functioning of the goods.

Alternative dispute resolution

Key provisions of the Alternative Dispute Resolution Act (AStG) came into force in early 2016. This implements the corresponding EU directive (RL 2013/11/EU). According to this law, instead of legal proceedings, entrepreneurs can voluntarily submit to an alternative dispute resolution procedure. The law applies to contracts for goods and services against payment, whether on or off the Internet. In Austria, the following alternative dispute resolution bodies were established by law:

Internet Ombudsmann

The European Online Dispute Resolution Platform (“ODR Platform”) will be accessible via the portal “Your Europe” ( once it has been made available by the EU Commission.

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